FAQ

ORDERS:

HOW CAN I PAY?

We accept Visa, Visa Debit, MasterCard and American Express. We also accept PayPal and prepaid debit cards.

IS IT SAFE TO ORDER ONLINE?

Of course! We are a member of “Verified by Visa” and “Secure by Mastercard,” which provide additional security when using your cards online. We use industry-standard encryption systems for potentially sensitive information, like your name, address and other critically sensitive information like your credit or debit card details. Information passed between your computer and our site can’t be read in the event of someone else intercepting it.

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details. This information will also be emailed to you, but it could take up to 30 minutes to arrive. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order has been shipped. If an email does not appear to have been received, please check your spam folder.

CAN I MAKE CHANGES TO MY ORDER?

Yes you can, usually we like to process your items ready for shipping as fast as possible. So you can make changes within 5 hours of purchasing your product.

CAN I TRACK MY ORDER?

Once you’ve received your shipping email you can check the status of your order anytime. 

CAN I CANCEL MY ORDER?

Yes you can, usually we like to process your items ready for shipping as fast as possible. So you can cancel your order  within 5 hours of purchasing your products.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

We're sorry to hear that! Hit us up within 28 days of receiving your goods via email

Support@bondiboutique.co with your order number. Our Customer Care team will get on this, ASAP!

CAN I EXCHANGE AN ITEM?

Unfortunately, we are currently unable to process exchanges. 

SHIPPING:

WHERE DO YOU SHIP TO?

We ship globally.

HOW MUCH DOES SHIPPING COST?

$4.99, world wide, or free for orders over $80.

HOW LONG WILL SHIPPING TAKE?

Usually, 4-20 business days depending on location.

WHAT IF I’M NOT IN WHEN MY PARCEL IS DELIVERED?

The shipping company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been shipped to, how to contact them to re-arrange a shipping time or to advise where you can collect your parcel from. 

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

CAN I SHIP TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Of course! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

WHAT IF MY PARCEL DOESN’T ARRIVE?

We ask if you could patiently wait up to 4 days after the promised shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

RETURNS:

• Please refer to our returns policy for further information on how to return your packages.

GENERAL:

DO YOU HAVE A SHOP?

• As we are a dedicated online retailer, we do not have a storefront.

HOW CAN I CONTACT YOU?

support@bondiboutique.co

TECHNICAL:

I’VE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

Don't worry if you've forgotten your password! Simply click the "Forgot your password" link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

HOW DO I CHANGE MY EMAIL ADDRESS?

For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.

HOW DO I UNSUBSCRIBE?

Click the 'Unsubscribe' button at the bottom of the email newsletter.